A custom order varies, depending on the size and detail of the painting. Generally, most custom orders start with a 3-4 week window. If your piece is particularly large or detailed, your estimated time of completion may be extended. Please keep this in mind when requesting to be added to my commission calendar. If my schedule is already full, your wait may also be longer. I paint each custom piece by hand, and can not guarantee a faster time for completion. I will be sure to include a clear estimated completion time when we discuss your project.

If you enjoy my style of art and would like to have something painted just for you, you may use the contact us form (located on the contact us page and on the custom art gallery page) or send an email to hello@krystalkennedyart.com Please include "commission request" in the subject line.

I will send a google form requesting more information about the piece you are interested in. Once I have reviewed your information, I will reach out with any questions I have before sending a quote for you to review. Once you have agreed to the quote price and estimated timeline, I will send you an invoice. 50% of the total price is required to add you to my commission schedule. The remainder will be due upon completion of the art, before shipping/pickup.

My art is released for sale in a shop update format. Several times a year, I will release new (and occasionally previously unsold) art and open pre-orders for prints. The shop will only be open for a couple days, and pre-orders for prints will be available during that time. This allows me more time to focus on creating art in between shop updates. If you would like to be notified of upcoming shop updates, and receive early access to shop, sign up for my email list below.

Shipment of artwork varies depending on size and whether the piece is matted or not. Many of my smaller pieces are sold with a mat for easier framing upon receipt. The mat also doubles as an extra layer of protection for the art. Each piece will be placed in a clear bag to protect it from the elements, and then will packed in a rigid mailer or cardboard box with extra support to keep the piece protected. I ship most of my art via USPS, but other shipping options are available and may be used as needed.

Larger pieces may be rolled and packed in a mailing tube for shipping. This cuts the cost of shipping considerably, and is usually a fairly safe way to ship larger pieces of art. These pieces are not matted, so they can fit in the packing tubes. Instructions to help flatten your piece upon arrival will be included in your package if this is the method we choose to use. Each listing should explain which shipping method is used.

Finally, several of my larger fine art prints are shipped directly from the printing company to you, the customer. I have no control over how they ship those pieces, but please let me know if you ever have any issues with any of your shipments.

Returns are accepted on all non-custom or FINAL SALE pieces, as long as you reach out to me within 10 days of receiving your piece. Art pieces are expected to be returned in the condition you received them in (clear plastic bag and mat for matted pieces) and rolled in a tube for those pieces. Please look over your artwork upon arrival to ensure there are no problems before removing them from their packaging. Any return or exchange will be processed once I have received the returned item.

All Custom pieces are non-refundable, due to the nature of these pieces. If you are unsatisfied with your piece for any reason, please reach out to me and we can discuss options. Custom pieces generally go through many stages with photos and discussion throughout, so please try to let me know early on if there is a problem with a piece.

We do offer a shipping discount on orders over $100. It should automatically be applied if you reach that minimum sales marker. If you are local to me in Minot, ND, there is an option to choose local pickup to avoid shipping charges. I will reach out to you to arrange a time/place to meet for drop off/pickup if that is the option you choose. If you are not local, please do not select that option. I will have to charge a separate fee for shipping if local pickup is chosen, but not doable.

New original art is released a couple of times a year, as a shop update. Email subscribers are the first to know when a shop update will happen, and have early access to the shop update. If you are not already subscribed, you may do so down below! Shop updates are generally in Spring/Summer, Fall, and just before Christmas. During the shop update, prints of my art will be available for pre-order. My prints are printed on high-quality, archival paper with high-quality pigment inks. They are created to look just like an original painting. They are a great choice for smaller budgets, or if the original you wanted sold out before you could get it!

My prints are created using high-quality, textured, archival paper that closely resembles watercolor paper. They use high-quality, archival inks that are designed to withstand fading for a lifetime, with proper care. Avoiding direct sunlight will prolong the life of your print.